Mw99 respects the privacy of every member and is committed to protecting your personal data. This document clearly explains how we collect, use, store, and safeguard your information when you use the mw99 platform.
Last Updated: 1 January 2026By using the mw99 platform, you agree to the collection and use of your information as described in this Privacy Policy. Please read this document carefully to understand our privacy practices.
Mw99 ("we", "the mw99 platform") is an online entertainment platform operating for users in Malaysia. We take the privacy and security of every member's personal data extremely seriously.
This Privacy Policy is prepared in accordance with our responsibilities under applicable data protection laws. This document explains the types of information we collect, the purposes for collection, who may receive that information, how long data is retained, and your rights as a data owner.
By registering an account, accessing, or using any mw99 service, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein. If you do not agree, please stop using our platform.
Mw99 collects various types of information to ensure our services function properly, remain secure, and meet your needs. The following are the main categories of information we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Required (KYC) |
| Contact Information | Email address, phone number, residential address | Required |
| Financial Information | Bank account number, bank name, transaction records | Required |
| Technical Data | IP address, device type, browser, operating system | Automatic |
| Usage Data | Game history, activity logs, login times | Automatic |
| Preferences | Language settings, game preferences, notifications | Options |
We only collect information that is strictly necessary for legitimate, stated purposes. We do not collect sensitive data such as your medical information, religious beliefs, or political views.
Mw99 collects your information through a variety of transparent and lawful channels:
All data collection is carried out with your knowledge and consent. We never collect your personal information without a lawful basis or without clear notification to you.
Mw99 uses the information collected for lawful and specific purposes. We do not use your data for any other purpose without your knowledge or consent:
Mw99 has never and will never sell, rent, or trade your personal information to any third party for marketing or commercial purposes without your explicit consent.
Mw99 understands that sharing your personal data is a sensitive matter. We only share your information in limited circumstances with a lawful basis:
All third parties that receive your data from mw99 are bound by strict confidentiality agreements and are required to use that data solely for the specified purpose. mw99 is not responsible for the privacy practices of third parties that are not under our direct control.
Your data security is mw99's top priority. We implement multiple layers of technical and organisational protection to ensure your information remains safe at all times:
While mw99 takes every reasonable step to protect your data, account security also depends on your own security practices. Please ensure your password is strong, unique, and not shared with anyone.
Mw99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the mw99 platform and your gaming experience.
As an mw99 member, you have certain rights regarding your personal data. mw99 respects and facilitates the exercise of these rights:
You have the right to request and receive a copy of the personal data we hold about you at any time.
You may request correction of any inaccurate or incomplete personal information in our records.
Under certain circumstances, you may request deletion of your personal data, subject to our legal obligations.
You may request that we restrict the processing of your data under certain circumstances provided by law.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
You may object to the processing of your personal data for direct marketing purposes at any time without providing a reason.
To exercise any of the rights above, please contact the mw99 customer support team via live chat. We will process your request within 30 business days from the date it is received.
Mw99 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements.
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
Mw99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any significant changes will be communicated to you via in-platform notifications or your registered email.
The "Last Updated" date shown at the top of this page indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically to stay informed about how we protect your information.
Your continued use of the mw99 platform after any changes to this Privacy Policy are published constitutes your acceptance of and agreement to the updated terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how mw99 handles your personal data, our team is ready to assist you.
You may contact the mw99 Data Privacy Officer through the following channels:
We aim to respond to all privacy-related enquiries within 5 business days. For more complex data rights requests, the processing period is up to 30 business days.
We invest in data protection not merely to comply with the law, but because we genuinely care about your trust.
All data transmitted between your device and mw99's servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
Mw99's identity verification (KYC) process protects you from identity misuse. Documents you upload are stored with full encryption and accessed only by authorised personnel.
Mw99 has never sold or traded your personal information. Your data is used solely for the purposes stated in this Privacy Policy and nothing beyond that.
We respect your right to access, correct, or delete your data. Every request is taken seriously and processed within the stipulated timeframe without unnecessary interrogation.
Members' personal data is accessible only by mw99 staff with specific authorisation. All access is logged and monitored to prevent unauthorised use.
Mw99's infrastructure and data handling practices undergo independent security audits on a regular basis to ensure the highest level of protection is always provided to every member.